Re: bug tracking system

["Jeremy C. Reed" <reed@xxxxxxxxxxxxx>]

On 01 Sep 2005, wa1ter said:

> Thereafter, when someone responds to your bug, you get an email which
> contains the response and a URL which you click on to take you to the
> bugzilla website so you can browse the entire thread.

This reminded me that the interface's "bug #" search query only works with 
javascript enabled browsers. (I use elinks so I switch to firefox for bug 
reporting or bug searches.)

> As far as I know, you cannot just respond to a bugzilla email and
> have it posted automatically to your continuing bug report thread.
> Please correct me if I'm wrong.

That was my experience (maybe over 25 times). (I have at least eight 
Bugzilla accounts.)

Red Hat's Bugzilla setup is difficult for me. I taught a course covering 
Security using Fedora Core. The chkrootkit wrapper ran the chkrootkit 
command without passing the command line arguments. Easy fix. The bugzilla 
process took me 15 minutes. There were many menus to help select the 
software components I was using. It was overwhelming to me -- I could 
imagine that it would be impossible for others. In fact, it didn't even 
give me a choice for the software I reported a bug for (appears to be 
fixed now). So I left it at the default first choice (some unrelated 
program). Bugzilla often makes it so I don't want to file bugs.

I don't know bugzilla from the developers point of view yet.

I do know send-pr and edit-pr (but I don't know rest of GNATS). They are 
acceptable to me. And a web-based interface would be useful for users to 
update bugs. (I am guessing that exists somewhere.)

 Jeremy C. Reed

p.s. Sorry my emails don't have In-Reply-To headers. I am reading via web.